It's a new year with new possibilities. It's also a new year with new challenges. You can't separate one from the other sadly, so we need to embrace both simultaneously. That's why today I wanted to reach out to everyone out there and ask some very important questions about where you are and where you want to go in your career. Figuring it out can be tough. Kind of like that … [Read more...] about What is your biggest issues with starting, running or growing your cleaning business?
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Adventures in Supervision: What I found when checking on employees
Owning a business can be a blast if you think about it. You get to have fun doing your own thing, while everyone else has to go to work. I enjoy it more than you can imagine, but not every day is a piece of cake if you know what I mean. You do have your "trials and tribulations". A few of those occurred when I made the rounds and checked on my staff. To set the stage, after … [Read more...] about Adventures in Supervision: What I found when checking on employees
What do you do when you walk into a mess your customer left?
Walking into a mess your customer left you is a horrible feeling. You feel like walking out and never coming back. I know! I've been there many times over and the feeling it gives you is one I won't soon forget. But the fact is, it DOES HAPPEN from time to time. When I was a beginner to the cleaning business it used to bother me a lot. I used to ask myself "How can people be … [Read more...] about What do you do when you walk into a mess your customer left?
Are temporary workers a good idea?
Temporary workers, or "temps" as they are commonly called, are workers you can hire by the day, week or month. These folks are generally untrained help that can come in handy in a pinch. I've used them quite a lot in my early years. The results were generally mixed until I figured out the best way to make use of them (more about that later). Anyway... I've used temps for many … [Read more...] about Are temporary workers a good idea?
Do customers ever give gifts to the cleaners?
I recently received an email asking if customers ever gave my cleaning staff gifts. The answer is YES they did In fact many customers do that, at least in my experience anyway. I would say it's close to 50/50 if I had to guess. I would think that the main factor driving their generosity is staff performance. So if the customer is happy they are more likely to take care of … [Read more...] about Do customers ever give gifts to the cleaners?