In just about every book you'll ever read about being a business owner, it will always stress the need to provide the best customer service humanly possible. While I know that's not necessarily news to you, I thought that by adding a recent example it would help drive home how it's not just good for business, but highly profitable as well if you do so on a consistent … [Read more...] about Good customer service will always be profitable…
Blog
You don’t always get fired in the cleaning business. Sometimes your customer goes out of business.
The businesses you clean for will have their good times and their bad times. When times are good they spend freely, hire new workers and expand operations. When good times turn bad they do the opposite. They restrict spending, layoff people and go back to focusing on their core products or services. I've seen it happen over and over again to many different companies. The … [Read more...] about You don’t always get fired in the cleaning business. Sometimes your customer goes out of business.
Seven Tips That Will Help You Grow Your Business
The initial act of starting a business is just the first step in a long journey of business ownership. Once you get the basics out of the way the actual work comes in. Now you need to get the business to grow and prosper. To do so you'll need a combination of skill sets to help you reach your goals, whatever they may be. To help you along with this I'm going to share my … [Read more...] about Seven Tips That Will Help You Grow Your Business
The “To Do List” My Customer Left for Me
UPDATED 10/13/2021: From time to time your customer may ask you do you a task that falls outside of what you have been hired for. Generally it doesn't happen all that much, but it will occasionally. This comes to mind for me because it just happened to me earlier this week. I've been on a bit of a good roll with the business so I guess I had it coming. The account in question … [Read more...] about The “To Do List” My Customer Left for Me
Tips for making a good first impression with the potential customer…
UPDATED 10/13/2021: No matter how you slice it, sooner or later you'll going to have to stand in front of the customer and make your case as to why your company should be hired. This doesn't mean you need to make a speech per say, as that is not what is required of you. Your goal is to make sure you come across as a valid option for their needs. This means you need to make … [Read more...] about Tips for making a good first impression with the potential customer…