We all get frustrated from time to time, and that is to be expected. But many times I see people who ALWAYS seem frustrated in their attempt to start a cleaning business. Why is that? Is there some "frustration gene" in our DNA that gets switched "on" somehow? I doubt it. Many times I think the real reason is because these folks are not performing tasks in their "logical … [Read more...] about Why People Become Frustrated…
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Why Customer Service Is So Important
Being in business a while has taught me a lot about customer service, and just how important a role it serves in business. Customer service is important to any business, whether it be the cleaning business or any other entity. At the end of the day, a businesses ultimate goal must be about satisfying the needs of its customers. Anything short of that undermines the whole … [Read more...] about Why Customer Service Is So Important
Why You Need To Be Different
When you operate your own cleaning business, you can't just blend into the woodwork like everyone else. You need to let the world at large know that you are a different flavor, one with no bitter after-taste. Why is that? Well... just like many other "service" professions, the cleaning business suffers from an image problem. Unfortunately many people have low expectations … [Read more...] about Why You Need To Be Different
Giving Back To The Community
To those whom much is given, much is expected. You have probably heard that phrase before. These words of wisdom speak to the need of being civic minded. I think it's important if only for this one reason. When you enter the domain of "cleaning business owner", you assume a leadership mantle to a degree. You become a role model for others who may not have had the advantages … [Read more...] about Giving Back To The Community
Customer Service Or Customer WOW
Every customer you will ever have will want to be treated like they are your only customer. Remember this every time you cash your pay check. Even though it is your own business, your customers are making that pay check possible. In other words... your lifestyle depends on it. This includes your nice house, nice cloths, nice car, great vacations etc. Customers have a … [Read more...] about Customer Service Or Customer WOW