When you start your own cleaning business you will wear many hats. One of the most important is Director of Employee Training. In this role you get new staff members up to speed on "how we do things around here". In other words...you have to train them. When you first start out you may wonder what works best? That's an easy one...Hands on training. Once you grow your … [Read more...] about Effective Employee Training
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9 Step Plan For Resolving Customer Complaints
When you start a cleaning business you will encounter customers who will complain at some point. There is no way around it. So it pays to have a plan in place that turns that upside-down smile right side up again. Some are easier to please than others. Some customers feel "bad" about calling while others will dramatically over-state the problem. For instance I once had a … [Read more...] about 9 Step Plan For Resolving Customer Complaints
Managing Your Time
One of the biggest factors that determine how fast you reach your goals is time management. Manage it poorly and success takes longer than it should. Manage it well and success comes fast. So...you need to bear down and get focused. Why wait longer for success than you have to? If you are starting your cleaning business part-time you should have some definite hours set aside … [Read more...] about Managing Your Time
Signs Of A Looming Problem
During the course of your career you will become well versed in the warning signs that indicate trouble is brewing with an account. When you are new you may lack the ability to read the tea leaves. This lack of knowledge can result in you learning many costly lessons. There is nothing worse than going through the trouble of acquiring a new customer (both the cost and time … [Read more...] about Signs Of A Looming Problem
7 Reasons To Part With A Marginal Employee
Deciding to let an employee go can be a tough decision. You become attached to them to a certain degree. You get used to seeing that same face everyday. You may know all about their family. Perhaps you have even met their kids at some point. But their performance (and or attitude) is not up to par. You have tried everything, but they have not stepped up to the plate. You … [Read more...] about 7 Reasons To Part With A Marginal Employee