You must be wondering how one phone call can create $863.00 in business. I don't blame you for wanting to know, if I were you I would want to know too. The secret to making such a profitable phone call in the cleaning business is quite simple. In fact, I do it all the time. You will be able to as well once you know how. The principle behind making $863.00 phone calls … [Read more...] about The $863.00 Phone Call
Experienced
My Theory On Hiring
I wanted to write a quick post today on a topic that will benefit you greatly. It involves a small detail that I had to learn the hard way when I first started my cleaning company. It deals with hiring people. My initial philosophy on hiring employees was to wait until I had a need for full-time employees. Then I would hire people to fill those slots. I wanted only full-time, … [Read more...] about My Theory On Hiring
Creating A Management Chart In 4 Steps
What is the purpose of creating a management chart for your cleaning business? That's a easy one to address. To create a "road map" of where you want your cleaning company to be at some point in the future, and the positions you will need to fill to get you there. It's not all that hard. Creating a management chart helps you keep the "big picture" in mind when building your … [Read more...] about Creating A Management Chart In 4 Steps
Effective Employee Training
When you start your own cleaning business you will wear many hats. One of the most important is Director of Employee Training. In this role you get new staff members up to speed on "how we do things around here". In other words...you have to train them. When you first start out you may wonder what works best? That's an easy one...Hands on training. Once you grow your … [Read more...] about Effective Employee Training
9 Step Plan For Resolving Customer Complaints
When you start a cleaning business you will encounter customers who will complain at some point. There is no way around it. So it pays to have a plan in place that turns that upside-down smile right side up again. Some are easier to please than others. Some customers feel "bad" about calling while others will dramatically over-state the problem. For instance I once had a … [Read more...] about 9 Step Plan For Resolving Customer Complaints