Once you get established and have a base of customers under your belt you will want to consider expanding what services you offer. The more services you can offer the customer the more of a complete solution you will be to them. Now to be perfectly clear, you don't want to rush into adding all types of different services before you even have the basics covered. That's a … [Read more...] about Want to make more money? Add VCT Floor Care to your list of services.
Experienced
The QUESTION you need to ASK your TEN BEST clients
If I had to guess, I would say that 90% of all cleaning business owners don't know why people buy from them. Odds are this 90% ASSUMES they know the answer to this question and that clouds the actual reason from ever being known. The minority who knows why people CHOOSE THEM are most likely those that operate highly successful businesses that are insanely profitable. Now the … [Read more...] about The QUESTION you need to ASK your TEN BEST clients
How I dealt with employees who called out regularly
Running a business is hard enough when you have everyone pulling together and doing their job. But when you have to operate it short-handed because someone called out it your day turns into a real juggling act. When this happened to me early in my career, these questions went through my head depending upon the circumstances... Who will cover that account? How will I get all … [Read more...] about How I dealt with employees who called out regularly
If I skip a cleaning due to it falling on a holiday, should I change the price for that month’s invoice?
An awesome question came in this past week and I wanted to go over it real quickly with everyone out there. It dealt with cleaning on holidays, specifically if you should charge for a cleaning even though it fell on a holiday and you skipped the clean. While I can't say what's best for others, I can share with you WHAT I DID when I ran my cleaning business. And my approach … [Read more...] about If I skip a cleaning due to it falling on a holiday, should I change the price for that month’s invoice?
What is the Pareto Principle? And what does it have to do with running a cleaning business?
Several years after starting my cleaning business I attended a seminar that revolved around growing your business the right way from day one. This seminar lasted one week and I learned a lot about a ton of different topics. Everyday we had one or two new speakers that zeroed in on a particular aspect of running your own business. For instance some speakers discussed how to … [Read more...] about What is the Pareto Principle? And what does it have to do with running a cleaning business?