Owning a business can be a blast if you think about it. You get to have fun doing your own thing, while everyone else has to go to work. I enjoy it more than you can imagine, but not every day is a piece of cake if you know what I mean. You do have your "trials and tribulations". A few of those occurred when I made the rounds and checked on my staff. To set the stage, after … [Read more...] about Adventures in Supervision: What I found when checking on employees
Experienced
Are temporary workers a good idea?
Temporary workers, or "temps" as they are commonly called, are workers you can hire by the day, week or month. These folks are generally untrained help that can come in handy in a pinch. I've used them quite a lot in my early years. The results were generally mixed until I figured out the best way to make use of them (more about that later). Anyway... I've used temps for many … [Read more...] about Are temporary workers a good idea?
One simple tip that will help eliminate residential cleaning customers “missed appointments”…
There is nothing worse than going to a SCHEDULED residential cleaning appointment only to find out upon arrival that "something came up" and they don't need you that day. That used to light my fuse when I first started out, and it was a major reason why I expanded into the commercial cleaning market (who tend to never cancel service for any reason). When a … [Read more...] about One simple tip that will help eliminate residential cleaning customers “missed appointments”…
Creating choices for your customers with different “service packages”…
Today I wanted to briefly discuss how to offer different levels of service to your customers. I think it's best to show you an example, so you can see what I mean. The example I'll use is for carpet cleaning. The reason why this is a good idea, especially for carpet cleaning, is because this way you don't pen yourself in to one single price point that the customer may or may … [Read more...] about Creating choices for your customers with different “service packages”…
How to remove 98% of all spots from carpeting with little to no experience
When you own a cleaning business you will be asked if it's possible to remove all types of unknown spots from carpeting. Many beginners respond by saying " we don't do that", or something similar, all but giving up before ever getting started. This is sad because the vast majority of fresh spots (approximately 98%) can be removed with a professional spotting kit you can … [Read more...] about How to remove 98% of all spots from carpeting with little to no experience