You are out all day (or night for that matter) and you find out you have a message from one of your customers. You listen to it and realize that they are calling with a complaint and they want you to call them back RIGHT AWAY. Oh, I can still feel the dread that would come over me when this situation occurred. But like my mentor used to say, “Owning a business isn't for … [Read more...] about Never suggest the customer “has a problem”
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Tools of the Trade: Broom and Dustpan
The good old broom and dustpan, one of the most common items in the commercial cleaners arsenal. On certain jobs they come in handy. Way (way, way, way) back when I worked in "Housekeeping" (which then became "Environmental Services") at my local hospital, I was using one of these everyday. I was shopping around on Amazon and stumbled across the (paid link) Trazon broom … [Read more...] about Tools of the Trade: Broom and Dustpan
Top challenges associated with small business ownership
Running your own business may be incredibly liberating, but it also comes with a fair amount of issues you have to deal with. Some are minor while others may drive you up a wall at times. I know I questioned my sanity from time to time over the years. I would lay in bed and wonder how it would all work out at times. So many variables, you just couldn't predict the outcome … [Read more...] about Top challenges associated with small business ownership
What is your motivation for starting a business?
We all have that "reason" for wanting to start a business. For some it may be easy to pin-point while for others it could be buried somewhere deep down inside them. For me it was really all about freedom. I wanted to be able to dictate my life, my schedule and everything else in-between. I didn't want to have to ask permission to go do something. On a secondary level I … [Read more...] about What is your motivation for starting a business?
Understanding the IMPORTANCE of using wet floor signs effectively
When you operate a cleaning business of any kind, odds are you will be tasked with mopping floors. And with that comes the slipping hazard associated with wet floor surfaces. When I was running my business I was fanatical about using wet floor signs. This was primarily because I was friends with an insurance agent and he was always telling me a story about someone who got in … [Read more...] about Understanding the IMPORTANCE of using wet floor signs effectively