Every industry has them, in fact every town has them. Sadly some days you feel surrounded by them. I'm talking about the "unhappy ones". These are folks that wake up unhappy, spend all day trying to make others unhappy then go to bed unhappy. The next day they repeat the process. They are TOXIC. How sad it is! I ran into one of these people yesterday. I don't own my … [Read more...] about Don’t let the miserable customers get you down
Worth A Look
A dirty toilets most feared enemy: High Acid Toilet Bowl Cleaner
Having worked in the trenches for many years in my own cleaning business, I've seen my fair share of nasty toilets. I believe some of the toilets we cleaned were probably NEVER CLEANED since they were installed. But the beauty of the cleaning business is the fact you can bring the dead back to life. This is not only true with toilets, but showers / tubs and especially … [Read more...] about A dirty toilets most feared enemy: High Acid Toilet Bowl Cleaner
How much does the average small business owner actually earn in one year?
I'm always interested in various facts and figures, and when I stumbled across a study of what the average small business owner earns per year I was fascinated by what the actual numbers would say. Was it some really low number due to the fact that many new businesses fail, or was it crazy high due to the wild success of a small percentage? I didn't know what to … [Read more...] about How much does the average small business owner actually earn in one year?
Five reasons why office managers hire a small business
A recent study funded by Zendesk brought to light many interesting tidbits about why managers choose to work with small businesses, After reading the study I did a post on one fact that can lead to higher profits. Then the next post dealt with the other side of the same coin, which is how poor customer service will get you fired. This third post in the series deals with … [Read more...] about Five reasons why office managers hire a small business
Don’t learn this customer service statistic the hard way!
One of the oldest sayings in the business world is "Customer service is King". It's as true now as it was when they were building the pyramids in Egypt. You simply are not getting around this basic fact of business. Many may try, but much like how father time catches up to us all, poor customer service catches up to all businesses who don't focus on that aspect of their … [Read more...] about Don’t learn this customer service statistic the hard way!