I was reading a study that talked about how people sabotage their job hunting efforts because of the body language they show while being interviewed. While cleaning business owners aren't technically interviewing for a job as an employee, they are interviewing on "behalf of their company". It's not exactly the same, but it's close. So today I wanted to share the results of … [Read more...] about How body language plays a role in getting hired
Worth A Look
What do you do when you walk into a mess your customer left?
Walking into a mess your customer left you is a horrible feeling. You feel like walking out and never coming back. I know! I've been there many times over and the feeling it gives you is one I won't soon forget. But the fact is, it DOES HAPPEN from time to time. When I was a beginner to the cleaning business it used to bother me a lot. I used to ask myself "How can people be … [Read more...] about What do you do when you walk into a mess your customer left?
Do customers ever give gifts to the cleaners?
I recently received an email asking if customers ever gave my cleaning staff gifts. The answer is YES they did In fact many customers do that, at least in my experience anyway. I would say it's close to 50/50 if I had to guess. I would think that the main factor driving their generosity is staff performance. So if the customer is happy they are more likely to take care of … [Read more...] about Do customers ever give gifts to the cleaners?
Taking a vacation when you own a business…
Getting away on vacation when you are a business owner can be a challenge. You have jobs, deadlines and employees to worry about. From there you have to worry about who's in charge, what happens to any money that is collected and the list goers on and on. It sounds pretty daunting. And to a certain extent, it is! In my career, preparing for a vacation was always one of my … [Read more...] about Taking a vacation when you own a business…
Ten of my favorite posts from the early years…
I can't believe how long I've been writing on the this site. It's actually coming up on six years! That's amazing to me. So today I'm going to ask everyone to STOP for a moment and check out some of my favorites from the early years on the site. It's probably safe to say that you have missed some of these, after all there is 385 posts plus over 200 podcasts. I've covered a … [Read more...] about Ten of my favorite posts from the early years…