I get a lot of mail from people complaining that customers just don't want to pay them what their service is worth. While I understand that position, I don't agree with it. The main reason I don't agree is that I've had tons of high profit accounts in my career. And let me tell you, there is nothing special about me. I'm just a regular guy, not some cleaning business … [Read more...] about Common Complaint: “Customers don’t want to pay top dollar for a good product”. My Answer: It’s not true and it never was!
Worth A Look
What are the different types of resilient flooring?
Resilient flooring has been around since the 1950s when sheet vinyl burst onto the scene. It became quite popular because it felt "cushiony yet firm" when walking on it. It's also very durable, so needless to say it quickly became an attractive choice for kitchens and bathrooms floors in millions of homes and high traffic areas in businesses as well. Fast forward to today, … [Read more...] about What are the different types of resilient flooring?
Three Jeffery Gitomer books you can’t do without
In case you have never heard of him, Jeffrey Gitomer is currently one of the most popular sales training gurus of the last 15 years. He has written numerous books and is a popular speaker who travels all over the globe teaching his sales training philosophies. I've purchased a few of his books over the years and have found them quite helpful. While I always felt rather … [Read more...] about Three Jeffery Gitomer books you can’t do without
REVIEW: Proxi Spray & Walk Away
Trying out various products to see how well they work is part of my job description as a cleaning business owner. That's because one of my goals is to be a "trusted advisor" to my customers, and the potential customers I run across daily. So when I was at my local Jon-Don janitorial supply house a while back asking what new products just came out, and one of the sales … [Read more...] about REVIEW: Proxi Spray & Walk Away
One small change, one big headache…
I'm a real big fan of "being consistent". In other words, I try real hard to find a plan that works, then I STICK TO THE PLAN. This keeps my headaches to a minimum, which is my goal as a business owner. I want to enjoy life, and not give myself more work than I have to! I've always been that way. One way this works to my advantage in the cleaning business is by finding a set … [Read more...] about One small change, one big headache…