A customer of ours was giving away some old books that were laying around his home. He asked me to take a moment to browse the pile. "You might find something interesting" he said. I glanced at the pile and stumbled across Lee Iacocca's autobiography. The book was quite a few years old, it was published in 1985. As I started to page though the book, he saw my interest and … [Read more...] about Lessons from Lee Iacocca
business
Why join a business association?
Answer: It's great way to make friends, spread the word about your company and get more business in the process. As I have mentioned in the past, joining several networking groups is a great idea for your cleaning business. One of the networking groups I joined about a year ago (a local small business association), asked if I would like to be on their board of … [Read more...] about Why join a business association?
Adding Value To The Customer Relationship
How do you add value to your customers? Now you must be wondering, what "value" I'm talking about". I know you know how to clean, and there is value in that, but that's not what I'm talking about now. Value goes beyond just cleaning for someone and collecting a check for your effort. Ideally you want to extend your reach, and become more than just a just a run of the mill … [Read more...] about Adding Value To The Customer Relationship