UPDATED 10/15/2021: Many years ago I had a situation in which an existing customer of mine called and asked me to stop in and see him right away. While a call like that doesn't always mean "bad news", it does make me think something's wrong. In this particular case the customer was a facility manager who was a seasoned pro. He was a suit and tie type of guy who always came … [Read more...] about What if the customer wants a price reduction?