If a customer asks you a question that you don't know the answer to, what do you do? Do you tell the them the truth, or do you try to fudge your way through it and hope they don't notice? Of course the best answer is always the honest answer. That's no secret. So this leads to two possible responses when faced with this situation. The first is, "I can't answer that but I can … [Read more...] about Don’t fudge your way through things
customer relationships
Making It Personal. The Handwritten Note
When your at home looking over your mail, do you get as excited as me to receive a real letter/note? I'm not talking about the computer generated envelopes that are written in cursive to make you think it is handwritten. I'm talking about an actual handwritten note from a real person. One that displays someone's less that perfect handwriting ability. You know...the one that … [Read more...] about Making It Personal. The Handwritten Note