Not every job in the cleaning business is a regular recurring cleaning account. Some are one-time jobs for services like window cleaning, carpet cleaning and spring cleanings. These certainly aren't as profitable as having a 5 time per week cleaning account, but you can't be choosy. A paying customer is a paying customer right? Take what is given you is my philosophy. But … [Read more...] about They hired you once and were very happy. Why didn’t they ever call you again?
customer retention strategies
Making It Personal. The Handwritten Note
When your at home looking over your mail, do you get as excited as me to receive a real letter/note? I'm not talking about the computer generated envelopes that are written in cursive to make you think it is handwritten. I'm talking about an actual handwritten note from a real person. One that displays someone's less that perfect handwriting ability. You know...the one that … [Read more...] about Making It Personal. The Handwritten Note