The managers who will be hiring your cleaning business are generally rather savvy. They have been around the block and have a feel for what they can expect from a vendor. They also know that how a problem they have with the service they are getting is handled will go a long way towards determining how much future business they will do with a given company. This all makes … [Read more...] about An amazing fact that you can leverage into higher profits
customer service
5 Tips For Providing AWESOME Customer Service
Whenever you secure a new cleaning account, it's an incredible feeling. You begin to realize that your hard work is starting to pay some dividends. Once you get a taste of success, you feel like nothing can stop you from reaching your goals. You are on a MISSION and NOTHING will get in your way. That's how I always felt anyway, and it always made me hungry for more and more … [Read more...] about 5 Tips For Providing AWESOME Customer Service
Smile when you talk on the phone. People can REALLY HEAR IT!
Do you realize that when speak on the phone, the person you are speaking to can tell whether or not you are smiling? I know it sounds crazy, but study after study shows that it's true. According to one recent study, people can even tell HOW BIG your smile actually is. It's hard to believe social scientists get paid to study this stuff. I will say it's great that they do … [Read more...] about Smile when you talk on the phone. People can REALLY HEAR IT!
Good customer service will always be profitable…
In just about every book you'll ever read about being a business owner, it will always stress the need to provide the best customer service humanly possible. While I know that's not necessarily news to you, I thought that by adding a recent example it would help drive home how it's not just good for business, but highly profitable as well if you do so on a consistent … [Read more...] about Good customer service will always be profitable…
The “To Do List” My Customer Left for Me
UPDATED 10/13/2021: From time to time your customer may ask you do you a task that falls outside of what you have been hired for. Generally it doesn't happen all that much, but it will occasionally. This comes to mind for me because it just happened to me earlier this week. I've been on a bit of a good roll with the business so I guess I had it coming. The account in question … [Read more...] about The “To Do List” My Customer Left for Me