I don't know about you, but once I get working in my office I kinda go into a trace. I kick out one task after another once I really get myself going. But then the inevitable happens...the phone rings. Now you would think having the phone ring is a good thing (and it is to be sure). It's just that once you are in business a while you realize that not every call is a new … [Read more...] about Most Businesses “Blow It” When Answering The Phone (don’t be one of them)
customer service skills
How To Be The King Of Customer Service
I bet you don't have to think too hard to remember your last negative customer buying experience. Maybe a website failed to respond to your email question? Perhaps a sales associate at your neighborhood grocery store failed to ring up the correct price on a sales item. Or maybe you were left on hold for a stretch of time when you called your banks toll-free line. Negative … [Read more...] about How To Be The King Of Customer Service