I don't know about you, but once I get working in my office I kinda go into a trace. I kick out one task after another once I really get myself going. But then the inevitable happens...the phone rings. Now you would think having the phone ring is a good thing (and it is to be sure). It's just that once you are in business a while you realize that not every call is a new … [Read more...] about Most Businesses “Blow It” When Answering The Phone (don’t be one of them)
customer service training
9 Step Plan For Resolving Customer Complaints
When you start a cleaning business you will encounter customers who will complain at some point. There is no way around it. So it pays to have a plan in place that turns that upside-down smile right side up again. Some are easier to please than others. Some customers feel "bad" about calling while others will dramatically over-state the problem. For instance I once had a … [Read more...] about 9 Step Plan For Resolving Customer Complaints