I know that one of the big reasons people start a business is because they are chasing the money that comes with owning a successful enterprise. On a certain level that line of thought is fine. After all, money is what makes the whole world go round not to mention you just plain need it. What I want to share today is just a quick thought on the importance of not getting … [Read more...] about The fastest way to make big money is to not think about money at all…
customer service
How to do “more than asked” WITHOUT giving it away for “free”…
How do you "add value" to the customer without doing it for free? That's the question we all face. It can be like walking a tightrope in a sense. You need to separate your company from the rest of the pack yet do so in a way that doesn't squeeze the purse strings. It doesn't seem easy, but it really is! Need an example? Consider the baker at the corner bakery who throws in an … [Read more...] about How to do “more than asked” WITHOUT giving it away for “free”…
Customer Service Or Customer WOW
Every customer you will ever have will want to be treated like they are your only customer. Remember this every time you cash your pay check. Even though it is your own business, your customers are making that pay check possible. In other words... your lifestyle depends on it. This includes your nice house, nice cloths, nice car, great vacations etc. Customers have a … [Read more...] about Customer Service Or Customer WOW
How To Be The King Of Customer Service
I bet you don't have to think too hard to remember your last negative customer buying experience. Maybe a website failed to respond to your email question? Perhaps a sales associate at your neighborhood grocery store failed to ring up the correct price on a sales item. Or maybe you were left on hold for a stretch of time when you called your banks toll-free line. Negative … [Read more...] about How To Be The King Of Customer Service
9 Step Plan For Resolving Customer Complaints
When you start a cleaning business you will encounter customers who will complain at some point. There is no way around it. So it pays to have a plan in place that turns that upside-down smile right side up again. Some are easier to please than others. Some customers feel "bad" about calling while others will dramatically over-state the problem. For instance I once had a … [Read more...] about 9 Step Plan For Resolving Customer Complaints