Being in business a while has taught me a lot about customer service, and just how important a role it serves in business. Customer service is important to any business, whether it be the cleaning business or any other entity. At the end of the day, a businesses ultimate goal must be about satisfying the needs of its customers. Anything short of that undermines the whole … [Read more...] about Why Customer Service Is So Important
customers management
How To Manage Customer “Expectations”
Starting a cleaning business means you will have your fair share of customer contact. Most of this customer interaction will go quite well with no problems to speak of. Sometimes however this serene "calm" is broken by an irate customer. In many cases this "calm" will be broken right off the bat, from a customer that is brand new to your company. The customer may call … [Read more...] about How To Manage Customer “Expectations”
What Ten Years In Business Has Taught Me (Vol 1)
Not All Customers Are Created Equal. You are going to meet a lot of people over the course of your business career. You will make a lot of friends and much joy will be brought into your life because of it. You will also meet some people who wake up unhappy, spend all day unhappy, then they go home and yell at their dog. Their sole mission in life is to ruin someone's … [Read more...] about What Ten Years In Business Has Taught Me (Vol 1)