If you own a cleaning business, rest assured, you will get a complaint of one kind or another no matter how well you run your company. That's just the way it is, and I seriously doubt that it will change in my lifetime. But that's OK, it's the same for just about every industry. What is really important once a complaint occurs is how you deal with it. Far too many business … [Read more...] about VIDEO: Discover how to make customers that complain about your service HAPPY AGAIN in 9 steps
dealing with complaints
Dealing with customers that bust your chops…
UPDATE 10/13/2021: Being in business for a long time means that I've been hired by lots of folks over the years. The list includes homeowners, business owners, office managers, real estate agents, property management firms, hotels, townships and municipalities. I'm sure there is more, but you get the idea. The vast majority of those people were a joy to work for. If I had to … [Read more...] about Dealing with customers that bust your chops…