One of the early lessons I learned in the cleaning business is that unresolved complaints soon lead to you getting fired. Sadly it took me a while to get this though my thick head, and I lost a few pretty good cleaning accounts as a result. It wasn't as if I was the guy in the picture above shredding the complaints as they came in, it was more of me not giving the problem … [Read more...] about Taking care of customer complaints FAST will help you keep accounts long term