During the course of your career you will become well versed in the warning signs that indicate trouble is brewing with an account. When you are new you may lack the ability to read the tea leaves. This lack of knowledge can result in you learning many costly lessons. There is nothing worse than going through the trouble of acquiring a new customer (both the cost and time … [Read more...] about Signs Of A Looming Problem
starting a cleaning business
7 Reasons To Part With A Marginal Employee
Deciding to let an employee go can be a tough decision. You become attached to them to a certain degree. You get used to seeing that same face everyday. You may know all about their family. Perhaps you have even met their kids at some point. But their performance (and or attitude) is not up to par. You have tried everything, but they have not stepped up to the plate. You … [Read more...] about 7 Reasons To Part With A Marginal Employee
Interviewing Basics For The Cleaning Industry
Hiring people is a tough business. Finding the proverbial "needle in a haystack" can be a real chore. It's difficult to see through the facade of the applicant at times. They are obviously going to try to show only their best side (and suppress the "other" side) during the hiring process. This is to be expected. So your work is going to be cut out for you. The stakes are … [Read more...] about Interviewing Basics For The Cleaning Industry
Never Never Never Never Give Up
"Never never never never give up" is quite a powerful quote. Those famous words are attributed to Winston Churchill from a speech he gave in late 1941 concerning the war effort. Those words never never never never give up also resonate in the context of starting your own cleaning business. It is easy to get discouraged and want to give up. Everything seems so overwhelming at … [Read more...] about Never Never Never Never Give Up
Screening Applicants Over The Phone
When you run a help wanted ad with your phone number listed you can be sure of one thing. The phone is going to ring. Probably quite a bit. Now having a bunch of applicants calling is a good thing right? I mean that is the whole idea correct? Well...yes it is. But it could also lead to some undesirable side effects. One being wasting your time on unqualified … [Read more...] about Screening Applicants Over The Phone